Kit Has Not Arrived Yet?

 

Are you waiting for mail from PUPS?

All PUPS membership items are available online. There are no mailed items with basic membership. 

CD members are mailed one CD in a plastic CD case. 

Received your welcome email, but not your mailed CD?

CD members usually receive their CD via USPS within 2 weeks of their purchase. 

If you have received your welcome message but not your CD, and 12 full business days have passed since you placed your order, please email us a copy of your receipt as well as your current mailing address so that we can look up your order, and send a replacement CD.  Be sure to see the payment terms page for more information on CDs lost in the mail and the terms of CD replacement.  You must notify us of the problem within 30 days of placing your order.

Have you not received your kit "Welcome" message with USERNAME & PASSWORD in your email box?

You will need to receive your welcome message before you can log in.  Welcome messages are generally sent within 48 hours after your online payment clears.  All memberships are processed by hand.

Your welcome message is sent to the email address you specified when you made your membership purchase. 

Please follow the directions below carefully to request your welcome message be resent.

- PayPal & Google Checkout Purchases -

Your welcome message will generally be processed (by hand) and sent to your email box within 12 hours of your purchase (credit orders) or after your eCheck clears (eCheck purchases).   However, we ask that you allow up to 48 hours for us to process your membership and send out this email. 

If you do not receive the welcome message within 24 hours of your purchase,  it's very likely that there is a problem with a junk/spam filter or your email address if you did not turn the spam filter off.  Yahoo users:  100% of our messages will be blocked by Yahoo SpamGuard if you did not turn it off before your order as instructed.

Follow these instructions carefully in order to provide us the information we need to send another copy of your welcome message to you promptly:

PayPal orders:

  • Find the PayPal confirmation of your purchase email in your inbox. 

  • Review the "To: " email address on the confirmation.  This is the email address your welcome message will be sent to. 

  • Look in your spam or bulk folder as well as your inbox.  Many welcome messages from us are accidentally sorted there (especially if your email is hosted with Yahoo) because the message contains links.  After a VERY short period, these messages are automatically deleted with no notice.

  • Turn off all spam filters & programs on your email account.

  • Click the "Forward Message" button on the PayPal Confirmation email message.  You will be forwarding us a copy.

  • Add a message above the PayPal receipt part, saying

    "We have not received our Welcome message for PUPS.  We have turned off our spam filter on this account.  Please resend our welcome message to this email address
    .  "

  • If you can, add an alternate email address to the message in case there is a problem with your primary email address.  The alternate email address must be hosted with another server (and preferrably not Yahoo or Comcast).

  • Enter your email address in the  CC field so that it will send you a copy of the request.*

  • Enter mail@petsits.com as the "To:" address, and press send to forward the message.  The message must be forwarded from the same account as your original purchase.

* If you do not receive a copy of the request, then there is a problem with your email box.  Check to be sure your box is not full, and then contact your personal email provider for help.

Google Orders

  • If you chose to "hide" the email address on your Google order (against the instructions provided), your welcome message was sent to a special temporary Google email box.  You will need to contact Google directly and ask them to change the email address on the order.

  • Find the Google confirmation of your purchase email in your inbox. 

  • Login and review the order online to be sure it was not reversed due to lack of funds or another problem.

  • Review the "To: " email address on the confirmation.  This is the email address your welcome message will be sent to (unless your email address was hidden).

  • Look in your spam or bulk folder as well as your inbox.  Many welcome messages from us are accidentally sorted there (especially if your email is hosted with Yahoo) because the message contains links.  After a short period, these messages are automatically deleted. 

  • Turn off all spam filters & programs on your email account.

  • Click the "Forward Message" button on the Google confirmation message.

  • Add a message above the Google receipt part, saying

    "We have not received our Welcome message for PUPS.  We have turned off our spam filter on this account.  Please resend our welcome message to this email address
    .  "

  • If you can, also add an alternate email address to the message in case there is a problem with your primary email address.  The alternate address must be hosted on a different server (and preferrably not Yahoo or Comcast)

  • Enter your email address in the  CC field so that it will send you a copy of the request.*

  • Enter mail@petsits.com as the "To:" address, and press send to forward the message.  The message must be forwarded from the same account as your original purchase.

* If you do not receive a copy of the request, then there may or may not be a problem with your email box.  Check to be sure your box is not full, and then contact your personal email provider for help.
 

- Mailed Membership Payments -

Mailed orders (checks & money orders) can take up to 5 weeks to process.  Please email us for a status update if you do not receive your membership within 4 weeks.

Check or Money Order:

Please wait 4 weeks before requesting a status update on check and money order memberships.  Then contact us at mail@petsits.com with all of the following information:

Payment sent date:

Payment type:

Membership type requested (cd or basic):

Email address provided with order:

Current email address:

Alternate email address:

Full name:



Did you not receive a PayPal or Google email receipt?

If you did not receive an email copy of your receipt from Google or PayPal at the time of your purchase, it is possible you entered your email address incorrectly.  Please visit Google or PayPal directly to correct your email address and to request a copy of your receipt.


Did you provide an incorrect email address on your order?

Once you receive your welcome message, you can log in and change the address on your account at any time. 

If you did not receive your welcome message with login information because you provided an incorrect email address, we recommend you contact PayPal or Google to correct the email address on the order and then have them resend a new order notice to us with the correction.

If you prefer to have us change the email address on your membership, the processing fee is $10 and you must provide us with printed proof of membership and official signed request as listed below.

Please mail a copy of your PayPal or Google original email receipt for membership, including the original email address it was sent to.  Our mailing address is:

S31W37515 School Section Lake Rd
Dousman WI 53118

Your mailed request will be discarded if it does not include all of the following for verification & communication purposes:

Description of request ("I'd like to have the email address on my membership changed").

Your full name

Original email address

New email address

Business name (if applies)

Your mailing address

A copy of your PayPal or Google receipt with order number & date

A check or money order for $10.00, made out to Professional United Pet Sitters LLC

Your signature

We will review the information you have provided, and will attempt to contact the owner of the original email address (giving them 10-15 days to respond). 

If we accept your request for the change, it will be generally made within 20 days after we receive your mailed request.


 










Professional United Pet Sitters Free 

Information Professional United Pet Sitters Association 

PUPS Find A Pet Sitter Search Locator Dog Walker and Professional Pet Sitter 

Directory How To Find and Choose A Pet Sitter Membership Payment Information: Join Now Membership & Pet Sitting Start-up Kit 

Information Frequently Asked Questions About PUPS 

Membership Other PUPS Items PUPS T-Shirts & Items Pet Sitter Insurance Comparison Review Members Area Professional United Pet Sitters PUPS Logos Pet Sitter Scams Scammers and Spammers Pet Sitter Message Boards and Forums Pet Sitter Resources Contact Professional United Pet Sitters PUPS Help Logging In / Lost Your PUPS Login PUPS Membership FAQ