Is This A Scam or Get Rich Quick Scheme?
Pet Sitters & Potential Business Owners
Is Membership Instant?
Can Membership Be Rushed To Me?
Is Business Name Required?
Little or No Money Needed?
Can I Contact You By Phone?
Does Membership Include Insurance?
What Do I Get In The Mail?
What Programs Are Needed?
Is This A
Does It Cost Extra For The Forms?
How Do I Put In My Business Listing?
Are The Items
How Is PUPS Different From
Do I Get Instant Online Access if I Order A
What Does The Membership Kit Include?
Is the Membership Fee Monthly or Yearly?
Can I buy just a directory listing (or just the
How do I change ownership information?
1. Is this
a scam or get rich quick
Since this is a very common question, we've added a
new page to address these concerns, complete with a list of members willing to
tell you more about PUPS. Please see:
Is PUPS A Scam/Get Rich
2. Will I get the
forms instantly when I join?
No, we process all members by hand. 95% of
memberships are processed the same day (usually within 8 hours), but we ask that you give us at least 48
hours. Your login and password as sent out when your membership is
processed. You can download forms and other items as soon as you receive
your login information via email.
Check your spam/junk/bulk folder and email us if you do not receive your information
within 40 hours. Something is probably wrong with email or your payment if we haven't
processed you within 48 hours.
Please note, if you have paid by check - via paper
check or PayPal check or Money Order - we will not process your membership until the check
clears completely. It takes us up to 3 weeks to go to the bank, and it can take 2 more
weeks for a check to clear. So we recommend you choose to pay via PayPal
with a credit card or PayPal account so that you can get your membership
instantly instead of waiting.
3. Can I put a
rush on my order?
No. We process memberships between our pet
sits - so we will sign you up as soon as we can. Often this will be less
than 8 hours after joining, but we can't promise that because we don't always get a
chance to come home as often between pet sits on busy days.
4. Do I need to have
my business name selected before I join?
No, you do not have to have your business started
in any way before you join. Members completely manage their own listings,
so you can activate, edit and change information (including your business name),
customize, and/or deactivate your listing information at any time.
5. Can I start
with little or no money?
There are certainly lots of very successful sitters
who started with little or no money. However, I recommend against it.
It's very hard to advertise with no money. And in most areas, if you don't
advertise you will find yourself not getting the clients you need to keep the
I recommend you keep a 2nd job, a second source of
income, or save up enough to support yourself for 8 months to a year plus more
to invest in advertising and other business expenses before you start your pet
6. Can I talk to a
This group is completely managed by pet sitters, and we are
happy to help you all we can. However, we are in and out all day pet
sitting and we find it very inconvenient to talk on the phone. But we love
to talk via email and message boards.
So if you have questions or comments, we ask that
you email them to us so we can answer at our convenience. We also like to
share our answers with everyone, so using email allows us to copy topics to the
message board so everyone can learn and give their own feedback.
Or, even better, ask your questions right to the
message board when you join. That way all members can share their opinions
and ideas with you and others.
If you are having email problems, we do have a
phone number you can call. It is listed on the Contact Us page.
This is a very low budget group, so we do not have any hired staff.
7. How do I get insured (and
PUPS is not affiliated with any insurance providers. We do not
offer any insurance. However, feel free to take a look at
the pet sitter insurance provider comparison chart we have put together
to find a list of independent companies that do insure pet sitters. You
can find a link
to that page under the "Information" button on the main menu, under Pet
Please do not confuse us with insurance provider Pet Sitters Associates LLC - we
are not related in any way to PSA. Membership to PUPS does NOT include any
8. Will I receive something
in the mail?
With a basic membership, you will not receive
anything in the mail. Everything you need will be available for
downloading from the Members Area.
With the CD membership you will receive a CD that
contains a simple copy of all the Members area items. No additional
instructions or membership information will be sent with the CD.
9. What if I don't have the
programs needed to open the forms?
You can find a list of excellent free programs compatible
with Microsoft office documents on the front page of the Library, in the Members
10. Can I
membership if I decide to close my business?
In order to protect the copyright of the PUPS forms
and other items, we do not offer any refunds once payment has been
received or the membership has been purchased via Ebay.
We have committed to keeping the membership fee low
so that even people who are just investigating Pet Sitting as a career can join
PUPS without making a large investment of any kind.
When you join, you are paying for a lifetime
membership. However, if you would like us to remove your membership
status & terminate your membership permanently, we would be happy to do so.
Just email us your request.
If you would like to stop actively participating,
but would like to leave the option open to become active again in the future,
simply deactivate your listing
yourself at any time after you join. Be sure to keep your printed login
information on file if you choose this option.
11. Is this a
No. When you join, you are joining an
international pet sitting support group. We do not offer any type of
franchising or business sales, and we will not try to sell you anything else
after you join.
The only other items we offer are listed in the
menu bar above (custom logos, and some group promotional items like
Most pet sitters start their own business from
scratch. Our goal is to help with that process by providing some of the
information and forms we wish we had when we started! And we with to
provide them in an easy to use format, all in one place, so that you can spend
all that time you saved advertising your new business.
I'm confused. Do I have to
pay extra for the forms?
I know - it sounds "too good to be
true" to get lifetime membership AND forms AND a directory listing AND more for
the price listed. But that is what we've has decided to include in
Our goal is to provide help & forms
to new sitters so that they will start up in a very professional nature.
The more professional sitters there are, the more well known Professional Pet
Sitting industry becomes. The better well known the industry is, and the
more professional we all are, the more clients we all get. So
offering these items at these prices indirectly helps our business - Happy At Home
Pet Sitters - to prosper.
Plus, doing this helps us to share
the information we have all in one place, and not to answer the same questions
over and over in different places for new sitters :) . We really
enjoy being a part of this great bunch of pet sitters!
much to just get my business
listed in the directory?
The directory listing is included
with regular membership. The price is the same to get a just directory
listing as it is to become a full member.
14. Are these forms specific
only to the U.S.A?
No, there is nothing specific to certain areas in
these forms. We currently have members from various countries using these
The forms are also completely customizable.
So if there are special "licensing numbers" or anything else you'd like to add
or change on the forms, you are certainly welcome to do so.
15. How is this group
different from other pet sitter associations?
We are not related to other associations.
However, we do offer some similar features. Some of the differences
between us and other pet sitting associations may include:
We offer a lifetime membership - not one that is
We do not associate with any particular pet sitter
insurance. There are a number of great pet sitter insurances out there, so
we provide information on all of them and do not specifically recommend any
particular agency. You can find the free pet sitter insurance
comparison chart under the Home menu button on the menu.
We offer an active message board, that members do
frequent. We do not offer a newsletter or newsgroup, as our message board
does offer the ability to send all posts to email boxes.
We keep a Links section on our message board.
Anytime we find a link that can help pet sitters in any way, we post it for
everyone. Members also add links they find, and comment on services they
have received from various sources. So the information is always
current and very helpful.
Our forms & information, directory listing, and
message board is all included in membership. Our forms kit is a complete
kit, with forms that work and fit together with the same headings and 2 basic
formats (we offer 2 complete styles). Our kit also includes many
informational items you won't find in other pet sitter libraries, on such topics
as starting a website.
We do not offer any national pet sitter
conferences. Other pet sitting groups hold excellent conferences, so
there is no need for us to hold one also. Also, we do not have a large budget for that type of endeavor.
We do sponsor conferences held by other groups periodically.
We believe in groups that help pet sitters.
We do not see them as 'competition' to our association. So we are happy to
list links to other groups you may want to join on our links pages.
As of 7/23/07 we probably still have fewer members
than the largest pet sitting organizations. A few of the largest pet
sitting organizations have
been around for many more years than PUPS.
You may find PUPS to be a bit less 'formal' than
other groups. Dan & Kelley participate on the message board and answer
questions daily. We enjoy talking with members in an everyday manner.
We don't have 'staff' that you go through with questions. We are computer
savvy (ok, nerds really), so we usually fix problems with forms, the website,
the message board, and other areas ourselves as soon as they pop up.
We enjoy hearing opinions & ideas, and we encourage members to donate items
they've made up to our library if they wish to do so.
We like to have fun. Members post pictures
and stories on the message board. Everyone can pick their own avatars &
signatures - so we really get to know everyone by their 'style'.
Everyone is very supportive, even when we don't all have the same opinions or
policies or beliefs. We participate in polls, plan mini get-togethers, and
we are looking at doing fun things like online chats and conference calls in the
16. Do I get instant online access if I order a CD membership.
CD membership online access is processed at the time time as basic memberships.
You are sent a welcome message for online access within 48 hours.
17. What does the Membership Kit include?
Everything listed on the Membership Kit page. Yes, everything (lifetime
membership, forms, forum, etc)
18. Is the membership fee monthly or yearly?
Neither. It is a one time lifetime fee (as per all terms listed). We reserve the right to
someday charge an annual directory listing fee, but we currently have no plans
whatsoever to do that.
19. Can I buy just the directory listing (or just the forms)?
Sure. The price is the same as the full membership with kit price.
20. How do I change the ownership information?
PUPS Membership is not transferable. If you have purchased a business
or franchise owned or operated by a member of PUPS, you will need to purchase
your own membership in order to continue as a PUPS member business, and/or use
PUPS inspired forms and other materials.